Lead UX designer for enterprise AI in regulated industries.

currently:shipping enterprise AI design at a Fortune 100 company. selectively taking on consulting and speaking. reply if the work is interesting.

what looks like one problem is two

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OutcomeNow the evidence base for earlier UX in workplace decisions.

0209

ServiceNow2024 to 2025

Agentic AI in Employee Hub

two systems, one conversation

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Outcome~60% faster resolution. CSAT from 3.9 to 4.3 out of 5.

0309

ServiceNow2024

AIX Adoption Guide

one shell, many skills

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OutcomeTwelve chat windows down to one. ~40% faster handoff.

0409

ServiceNowLate 2024 to early 2025

Value Composer

defensible math, presentable in a click

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OutcomeDefensible math the seller can explain on the floor.

0509

Meta (formerly Workplace by Facebook)2022

Workplace Design Playbook

making craft scopable inside Meta

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OutcomeQuarterly planning got shorter. Staffing requests got clearer.

0609

Meta2021

Goals

making impact tracking continuous

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OutcomePilot integrated into PMT and PP, the surfaces employees already used daily.

0709

Meta2021

Expectations

making the rubric legible

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OutcomePersonalized expectations surfaced where employees and managers already worked.

0809

Visa2019

Marketplace

a three-sided platform with one onboarding

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OutcomeMVP launched in two months with onboarding flows for all three stakeholder types.

0909

Enbridge2017 to 2018

Emma

redesigning BI dashboards for an oil and gas upstream IT operations team

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OutcomeBI dashboards rebuilt around the senior analyst's actual decision moments, not around the underlying data structure.

Lead UX designer for enterprise AI in regulated industries.

Workplace Intelligence

Agentic AI in Employee Hub

AIX Adoption Guide

Value Composer

Workplace Design Playbook

Goals

Expectations

Marketplace

Emma