Lead UX designer for enterprise AI in regulated industries.

currently:shipping enterprise AI design at a Fortune 50 energy company. selectively taking on consulting and speaking. reply if the work is interesting.

what looks like one problem is two

Password required

OutcomeNow the evidence base for earlier UX in workplace decisions.

0205

ServiceNow2024 to 2025

Agentic AI in Employee Hub

two systems, one conversation

Password required

Outcome~60% faster resolution. CSAT from 3.9 to 4.3 out of 5.

0305

ServiceNow2024

AIX Adoption Guide

one shell, many skills

Password required

OutcomeTwelve chat windows down to one. ~40% faster handoff.

0405

ServiceNowLate 2024 to early 2025

Value Composer

defensible math, presentable in a click

Password required

OutcomeDefensible math the seller can explain on the floor.

0505

Meta (Workplace by Facebook)2022

Workplace Design Playbook

making craft scopable inside Meta

Password required

OutcomeQuarterly planning got shorter. Staffing requests got clearer.

Lead UX designer for enterprise AI in regulated industries.

Workplace Intelligence

Agentic AI in Employee Hub

AIX Adoption Guide

Value Composer

Workplace Design Playbook